Can I shop in person?
We are not open to in-person shopping. We are a working nursery, and do not have staff available to assist shoppers. Eventually, we plan to have open-house events, but due to the COVID-19 pandemic this is not possible at this time.
Can I purchase a plant for local pickup?
Yes! Absolutely! We love our local customers. If you are local and would like to pick up your order, simply select the Pickup option at checkout.
I don't want to pick up, can you still ship my order?
Yes. In this case, you just proceed with your order and pay the shipping option of your choice. We will ship it with the rest of our out-of-state orders on the following Monday or Tuesday.
Why is shipping only $1?
Well, it isn't. We have found that many of our plants sell out very quickly, leading to customers making multiple orders with single items. We don't want you to have to pay shipping on every order you make, so we have the $1 combined shipping option available at checkout. If you have an open order with us, and shipping has been paid on that order, then no additional funds are necessary. If you chose the $1 shipping option and have no preexisting order, you will receive an invoice in the next few days requesting additional payment for shipping. The invoice will be for UPS ground by default. If you have a different preferred shipping method, please email and we would be happy to adjust to your shipping method.
How much does shipping cost?
This depends on your location, relative to HDO. USPS Priority is the cheapest option, starting at $9.80. We do not charge any additional “Handling” fee, and we keep our costs as low as possible. HDO does not profit from shipping costs in any way.
Can you hold my plants to save on shipping?
Unfortunately, no. We do not have the space to support an open box policy, and any orders that contain more than two plants will be shipped the immediate following week. Exceptions can be made for cold weather, vacations, or emergencies.
When do you ship?
Most of our customers select UPS ground as their preferred shipping method. Because of this, we like to ship exclusively on Mondays to ensure that packages are delivered before the weekend.