No one likes a frozen plant! By purchasing this winter insurance, you will receive
- Personalized weather check. If your weather is too cold to ship, we will be in touch, and will automatically hold your order until it is safe to send them to you OR package with heat and insulation if temperatures are safe.
- Free 96Hour heat pack and Insulation (if we deem necessary)
- Replacement or Refund insurance in the rare instance that there is cold damage. You purchase will be covered 100%
Please note that we HIGHLY recommend shipping with USPS Express mail or UPS 2-day Air when purchasing plants in the winter. We may hold the items for several weeks if weather is too cold and overnight shipping is not purchased.
Please note that if this insurance is NOT purchased, HDO is not liable for damage to plants caused by cold.
How cold is too cold to ship? We consider high temperatures below freezing on delivery day to be "too cold" even with heat.
How cold do my temperatures need to be to ship with a heat pack? Temperatures between freezing and 45 degrees as a high on delivery day typically merit a heat pack and insulation.