Winter Weather Insurance
No one likes a frozen plant! By purchasing this winter insurance, you will receive
- Personalized weather check. If your weather is too cold to ship, we will be in touch, and will automatically hold your order until it is safe to send them to you OR package with insulation if temperatures are safe.
- Free 72-Hour heat pack and Insulation (if we deem necessary) Note: NOT ALL ORDERS WILL SHIP WITH HEATPACKS. This purchase does not guarantee your order will ship with heat; we will only ship with heat if we deem it necessary.
- Replacement or Refund insurance in the rare instance that there is cold damage. Your purchase will be covered 100%
Please note that we HIGHLY recommend shipping with USPS Express mail or UPS 2-day Air when purchasing plants in the winter. We may hold the items for several weeks if weather is too cold and overnight shipping is not purchased. Per the HDO Terms of Service, HDO's live arrival guarantee is void when a customer chooses USPS Priority Mail.
Please note that if this insurance is NOT purchased, HDO is not liable for damage to plants caused by cold.
Winter Insurance FAQ’s
How cold is too cold to ship? We consider high temperatures below freezing on delivery day to be "too cold" even with heat. Ideally we look for temps to be above freezing at night for 3-4 days before shipping more sensitive plants.
How cold do my temperatures need to be to ship with a heat pack? Temperatures between freezing and 45 degrees as a high on delivery day typically merit a heat pack and insulation. However, we find that Cattleyas do not ship well with heatpacks, and we may hold your order until weather is safe to ship without heat.
I paid for winter insurance but didn’t get a heatpack! Why?
We have observed WAY more damage to plants caused by heatpacks included in shipments to warm areas than actual cold damage to plants. We personally check your weather forecast, and check the plants in your order, and decide if there is a need for a heatpack. Often times, it is not necessary. We will always check!